Domestic & International Shipping:

Hornman & Co. is global! We currently ship throughout the United States and internationally. For shipping questions or assistance, please contact us at hornmanandco@gmail.com.

Shipping Rates:

Complimentary worldwide shipping is included with your purchase. No additional shipping charges apply unless otherwise noted.

International Duties & Taxes:

International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price.

Order Processing Time:

All of our humidors are made to order. Please allow approximately 8–10 weeks from order confirmation for production and processing, so please plan ahead. Custom pieces may require additional production time, which will be communicated at the time of purchase.

Shipping Methods and Carriers:

Domestic orders are shipped via UPS or FedEx, while international orders are shipped via DHL. Given the value of our products, all shipments are fully insured and require an adult signature upon delivery.

Once your order ships, you’ll receive an email with tracking information.

Signature and Insurance Requirements:

Due to the value of our products, an adult signature is required at delivery. We are not responsible for loss or theft of unattended packages where a signature requirement was waived at the customer's request.

Shipping Address Accuracy:

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays or non-delivery resulting from incorrect address information provided at checkout.

Damaged, Lost, or Delayed Shipments:

Please inspect your shipment immediately upon arrival. If your order arrives damaged, retain all original packaging and contact us at hornmanandco@gmail.com within 5 days of delivery with photographs of the damage and packaging. Claims submitted after this window may not be eligible for resolution. For shipments that are lost or significantly delayed in transit, contact us so we can initiate a claim with the carrier.