Order Processing Time:

Orders are typically processed within 8-10 weeks (TO BE CONFIRMED BY DANIEL - RH left message) of order confirmation. All of our humidors are made-to-order. Custom pieces may require additional production time, which will be communicated at the time of purchase.

Shipping Methods and Carriers:

We ship via [CARRIER(S) — e.g., UPS, FedEx]. Given the value of our products, all shipments are fully insured and require an adult signature upon delivery.

Shipping Rates:

Shipping is included in the product price. No additional shipping charges apply unless otherwise noted.

Domestic Shipping:

We currently ship to the 48 contiguous states in the United States of America. Contact customer service at hornmanandco@gmail.com for shipping costs for Alaska, Hawaii, and US territories.

International Shipping, Customs, and Import Duties:

Contact customer service at hornmanandco@gmail.com regarding all international sales.

Signature and Insurance Requirements:

Due to the value of our products, an adult signature is required at delivery. We are not responsible for loss or theft of unattended packages where a signature requirement was waived at the customer's request.

Shipping Address Accuracy:

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays or non-delivery resulting from incorrect address information provided at checkout.

Damaged, Lost, or Delayed Shipments:

Please inspect your shipment immediately upon arrival. If your order arrives damaged, retain all original packaging and contact us at hornmanandco@gmail.com within 5 days of delivery with photographs of the damage and packaging. Claims submitted after this window may not be eligible for resolution. For shipments that are lost or significantly delayed in transit, contact us so we can initiate a claim with the carrier.