All Sales Are Final:

Due to the made-to-order, premium nature of Hornman & Co pieces, all sales are final. We do not accept returns or exchanges for buyer's remorse, change of mind, or color or finish preference. We encourage you to review product dimensions, materials, and specifications carefully before purchasing, and to contact us at hornmanandco@gmail.com with any pre-purchase questions.

This policy is disclosed to you prior to purchase on the product page, at checkout and in your order confirmation.

Exceptions: Damaged or Defective Merchandise

Notwithstanding the policy above, if your item arrives damaged in transit or is defective due to a manufacturing or material flaw covered under our Limited Craftsmanship Warranty (see Terms of Sale, Section 9), we will repair, replace, or refund the item at our discretion.

Reporting a Claim:

To report damage or a suspected defect, contact hornmanandco@gmail.com within 5 days of delivery with your order number, a description of the issue, and photographs. Claims reported after this window, or for items showing signs of use, misuse, or modification, may not be eligible for resolution.

Items Not Eligible for Exception:

Custom, personalized, or engraved items, and items damaged due to misuse, improper humidification, or normal wear, are not eligible for repair, replacement, or refund under this policy.